Privacy Policy
Last updated: 12 October 2026
1. Who we are
The data controller for this website is Raymfield Uganda Limited, trading as Primegate Supply Solutions ("we", "us").
- Address: Plot 24 Sir Apollo Kaggwa Road, Bifro House, First Floor, Suite 7, Opposite Stabex Fuel Station, Kampala, Uganda
- Email: info@raymfielduganda.com
We handle personal data in line with Uganda’s Data Protection and Privacy Act, 2019. Where our Nairobi office handles personal data, Kenya’s Data Protection Act, 2019 also applies.
2. Scope
This policy covers raymfielduganda.com. Our trading-name website, primegatesupplies.com, has its own privacy policy, and the same company is the controller for both.
3. What we collect
- Enquiry details: name, organisation, email, phone, enquiry type and message, supplied through the contact form or by email.
- Documents: files and information you choose to share by email for an enquiry.
- Technical data: IP address, browser and device information in security logs or form records.
- Essential cookie data: administrative session information where required.
We do not ask for sensitive personal data through this website. Please do not send it.
4. Why we use it
- Reply to enquiries and take steps requested before a contract.
- Provide due-diligence and compliance documents requested.
- Keep records and meet tax, audit and other legal obligations.
- Protect the site and prevent fraud or misuse.
We process information with consent where required, at your request, or to meet applicable legal and contractual obligations.
5. Cookies
This site uses essential cookies where required for security, administration and form operation. Analytics and advertising cookies are not enabled. See our Cookie Policy.
6. Who we share it with
We share personal data only where needed and only with:
- Website hosting, IT and email service providers, who act on our instructions.
- Professional advisers such as lawyers and auditors.
- Banks and other parties when you ask us to provide due-diligence information.
- Courts, regulators and other authorities where the law requires.
We do not sell personal data.
7. Transfers outside Uganda
Hosting and email providers may process data outside Uganda. Where they do, we require appropriate protection consistent with the law.
8. How long we keep it
We retain enquiry information for the purpose of responding and keeping necessary business records. Contract, invoice and payment records are kept for the period required by applicable law. Data is deleted or anonymised when it is no longer needed, subject to those obligations.
9. Security
We use access controls and backups to protect information. No system is perfectly secure. If a breach affects personal data, we will act and notify affected people and the relevant regulator as the law requires.
10. Your rights
You may ask us to:
- Tell you what personal data we hold about you and give you a copy.
- Correct data that is wrong or incomplete.
- Delete your data where the law allows.
- Stop or limit our use of it, or object to it.
- Withdraw consent at any time, without affecting earlier use.
Write to info@raymfielduganda.com. We may ask you to prove your identity first.
11. Complaints
Please contact us first so we can put things right. You may also complain to Uganda's Personal Data Protection Office.
12. Children
This website is not intended for anyone under 18, and we do not knowingly collect their data.
13. Links to other sites
Our trading-name website has its own Privacy Policy. Review the policies of any other website before sharing personal data with it.
14. Changes
We may update this policy. The date at the top shows the latest version.